Are OCM partner fulfilled products guarnateed? July 22, 2019 19:53 Updated Yes, we guarantee our vendor items with some hardware and software exclusions (See product descriptions). We will do our best to resolve any issues you may have. Simply, contact us and we will work with you towards a resolution. Related articles Are OCM products guaranteed? Do your memory foam toppers and egg crate pads meet fire safety requirements? Is OCM located on campus? Will my diploma fit in the frame? Can I return my order?